FAQ

A few thoughtful answers to help you choose and care for your next piece.

Where should I start if I am new to wigs?

Our Find Your Wig questionnaire helps you consider length, texture, maintenance and fit. It prepares a summary of your preferences for a personal conversation.

How do I choose a collection?

Explore the Flourish collections, then review each available product’s description and specifications. If a detail you need is missing, ask before ordering rather than relying on a photograph alone.

Does every wig need adhesive?

Fitting methods vary by cap construction and the individual. Check the specific product description and ask for fitting guidance before choosing an adhesive or assuming a piece is glueless.

Can I colour or heat-style human hair?

Suitability depends on the hair’s processing, colour and construction. Follow the piece’s care instructions and seek professional advice before chemical treatments. Read our After Care guide for everyday handling.

Where can I sign in?

Use My Account to sign in to an existing account.

How can I ask about an order or service?

Use Contact Us. Include an order reference if relevant, but never send payment-card details or account passwords.