Returns & Refunds

Returns & Refunds — Flourishsparkles Hair & Beauty Lounge LTD.

How to request a return

Email hello@flourishsparkleshairlounge.co.uk with your order number or proof of purchase. We will send you the return address and instructions. The registered office is not listed as a returns address.

Changing your mind

For an eligible online order, let us know within 14 days after receiving your wig. You then have a further 14 days to return it. You do not need to give a reason or wait for permission to tell us you are cancelling. If an order arrives in separate deliveries, the cancellation period normally starts after the last item arrives.

Looking after the wig before returning it

Please handle the wig carefully while deciding whether to keep it. You may inspect it as you reasonably would in a shop. Avoid cutting the lace, colouring the hair, applying adhesive or wearing it beyond what is needed to inspect it. Excessive handling can result in a lawful deduction for loss of value. Original packaging helps protect the wig, but missing packaging does not automatically remove your rights.

Ready-made and bespoke wigs

Our listed wigs are not custom-made for an individual. Bespoke requests are arranged separately by email using your measurements and chosen specifications. A wig genuinely made to your specifications or clearly personalised may be excluded from change-of-mind cancellation; we will explain this before you order. Selecting a standard option or sending an enquiry does not by itself make a wig bespoke.

Hygiene seals

Wigs are not automatically excluded from returns. A hygiene exception applies only where a product is genuinely unsuitable for return for health or hygiene reasons, was supplied sealed and was unsealed after delivery. Faulty or incorrectly described goods still carry statutory rights.

Faulty, damaged or incorrect items

Please email us if your wig arrives faulty, damaged or different from its description. Include your order details and explain the problem. You generally have 30 days to reject faulty goods; after that, repair or replacement may be the first remedy, with further rights if the remedy fails. We cover reasonable return costs for faulty goods. These rights also apply to bespoke and sale items.

Refunds and return postage

For an eligible cancellation, we refund without undue delay and within 14 days of receiving the goods or evidence that you sent them back, whichever comes first. A full cancellation refund includes the least expensive standard delivery charge we offered; an express-delivery upgrade need not be refunded. Refunds use the original payment method unless you agree otherwise, without a refund fee.

Change-of-mind return postage is payable by the customer only if this was disclosed before purchase; otherwise we cover it. For a statutory rejection of faulty goods, the refund is due without undue delay and within 14 days after we agree you are entitled to it.

Exchanges

Email us to ask about another wig. We will confirm availability and any price difference or delivery costs before you decide. An exchange or credit note will not replace a refund you are legally entitled to. See Cancellation & Exchanges for more information.

Nothing in this policy limits your statutory consumer rights.